FAQ
What payment methods do you accept?
For payments in USD, we currently accept all secure transactions through PayPal.
Which currencies can I shop in?
The default shop’s currency is USD but you can also make purchases in USD or GBP,AUD, BGN, CAD, CZK, DKK, HKD, HUF, JPY, PLN, PHP, RUB, SEK, SGD, THB.
Will my personal details stay safe?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.
Your payments get processed through the secure PayPal checkout gateway and no data is stored in our side.
Shopping questions
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. For further information on cancelling an order please reach out to sales@wetsundays.com
How will my order be packaged?
Your order will be carefully packaged in a protective box or poly mailers to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.
Shipping & Returns questions
How to initiate a return?
To initiate a return, please contact our customer service team at sales@wetsundays.com within 5 days of receiving your order to request a return authorization.
Once your return request is approved, you will receive instructions on how to return your item(s) to us.
Please securely package your item(s) and include a copy of your original order invoice or packing slip with your return.
What are the order processing times?
Orders can take 2-5 business days to be processed! If any delays occur to your order, we will notify you with any updates.
How long will it take for my order to arrive?
All standard orders can be shipped from 3 to 5 business days of confirmation from our team that they have received your order.